faq's

All resin products we sell are made by hand ourselves. As a result not every single item will look identical to another, however they will be all unique to your order.

Ordering through Sons Home is easy!

Select your chosen product, and complete the checkboxes or dropdown options. These options may include colours, personalisations, sizes etc.

Once you have configured your product, click add to cart and then begin the checkout process.

 

Once your order is placed, we will send you a confirmation email.

Yes! We know e-mail isn’t for everyone, so we have kept our instagram messages open as this allows you to get near-instant replies from us regarding your enquiry.

No problem. In todays day, a password is another thing to remember on-top of everything else.

 

Send a message to contact@sonshome.com with your email address, and we will send a reset link to you!

Yes! If you have an enquiry about a product or wish to speak directly to us, message us on instagram and we can set your order up after answering any queries. 

Payment will be made through Paypal to ensure your order is covered and your details are safe/

Of course!

You can cancel your order before we confirm the order. However, once we have confirmed your order and began the process of creating your product, we can’t offer a cancellation.

We pride ourselves on originality and creativity. Hence, we offer personalisation among all products across our store. 

If there isn’t an option on the product listing, give us a message with the product name or SKU and we can fulfil your personalisation requests.

Pricing & payment

As a British store, we trade in GBP. Pricing may appear localised in your currency, however during checkout the pricing will be converted from GBP.

Payment will be taken when your order is placed via PayPal.

We offer PayPal credit/debit card as our means of payment. 

 

If you are having an issue with payment or wish to discuss further, please contact us using the contact form or via email; contact@sonshome.com

Yes of course! How we manage your data is covered in our Privacy Policy. We don’t sell your data and have no access to passwords or card details directly.

If you wish to delete your account or discuss any issues with us, please contact us using the contact form or email; contact@sonshome.com